As part of our daily business operations we need to collect personal information from our clients and prospective clients in order to provide them with our products and services and ensure that we can meet their needs when providing these products and services as well as when providing them with the respective information.
If you have a complaint
If you have a concern about any aspect of our privacy practices, you can submit a complaint.
This will be acted upon promptly.
To make a complaint, please contact us via email at
[email protected].
To provide and improve our services.
To process your transactions and manage your account.
To communicate with you about our services and promotions.
To comply with legal and regulatory requirements
To detect and prevent fraud, security breaches, and other illegal activities
To conduct research and analyze trends.
We obtain this information in a number of ways through your use of our services including through any of our websites, apps, the account opening applications, our demo sign up forms, webinar sign up forms, subscribing to news updates and from information provided in the course of ongoing customer service communications.
We may also collect this information about you from third parties such as through publicly available sources. We also keep records of your trading behaviour, including records regarding the following.
Name, address, email address, and phone number.
Financial information such as bank account details, credit card information, and trading history.
Information about your trading preferences and behaviour.
Device and browser information, including IP address, operating system, and browser type
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. We cannot guarantee the security of your information.
We retain user data for a specified period, which may vary depending on legal requirements and business needs.
You have the right to access, rectify, or delete your personal information. Please contact us for assistance with these requests.
If you're using our services internationally, note that data may be transferred across borders to comply with data protection regulations like GDPR.
Our services are not intended for users under the age of 18.
We emphasize the importance of obtaining explicit consent from users for data processing activities, particularly for marketing communications.
Users are responsible for providing accurate information and updating it as necessary.
We use cookies and other tracking technologies to collect information about your use of our website and services. You can disable cookies in your browser settings, but this may affect your ability to use our services.
We may update this policy from time to time. We will notify you of any changes by posting the updated policy on our website.
By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in this policy