RIFA FX provides clients with a clear and transparent refund policy. In cases that the Clients are not satisfied with the Company’s service level and did not make trading, investing, conversion transactions, the Client can Request a refund. The Company offers a 100% refund within 2 working day of the original service deposit.
The request will be reviewed within 5 business days. By using our services, you agree to adhere to this policy. Please read this document carefully.
After one day, the deposit will no longer be Refundable and will be treated as normal withdrawal based on the existing withdrawal terms and conditions.
The Client agrees not to request for a refund or chargeback from its payment method provider at any time while or after using the Company’s services. Profits or losses received as a result of the Client’s trading activity cannot be subject to refund the request.
You must have a sufficient account balance to cover the withdrawal amount and any applicable fees.
If the origins of the Client’s funds and/or the whole activities are contrary to the Company’s Anti-Money Laundering Policy (AML Policy), the Company reserves unilateral rights to cancel transferring of funds (deposit or withdraw) and freeze the assets to refund them back.
A refund request can be made in cases in which the deposit fund is received from a third party bank account instead of from the client’s bank account In this case, the same method of payment used for the deposit will be used for the refund. The refund will be for the full amount, less any applicable fees or dues including but not limited to wire fees.
Delays may occur due to external factors, such as payment service provider processing times or holidays.
Refund and all other funding requests will be treated as WITHDRAWALS and will be processed using those methods and procedures as described in the Withdrawal Procedures.
Withdrawal requests should be made through our secure online portal client portal available on our website www.rifafx.com or through email from the Client’s email registered or verified by the company ‘RIFA FX’ or by contacting our customer support team.
Clients are responsible for any fees incurred during the withdrawal process by their payment service provider or bank.